Tips For Dealing With Angry Customers

Tips For Dealing With Angry Customers

Don’t Panic!   This sounds a lot easier than it actually is at times. It’s important to remain calm under all circumstances, the restaurant can be a dangerous place! When a customer reacts badly, it can be to circumstances within the restaurant or sometimes even...
Professional – What does it mean?

Professional – What does it mean?

I see it everywhere online, products, services, businesses. Professional, built to a professional standard. I use it myself, which is the oddest part. The thing is, I absolutely hate the word. The reason being that when I think of professional, I see it as ‘top class’...
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