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Tips For Dealing With Angry Customers

Tips For Dealing With Angry Customers

Don’t Panic!   This sounds a lot easier than it actually is at times. It’s important to remain calm under all circumstances, the restaurant can be a dangerous place! When a customer reacts badly, it can be to circumstances within the restaurant or sometimes even...
Why I Don’t Rate Instagram for Restaurants

Why I Don’t Rate Instagram for Restaurants

Instagram has always been something I don’t really like very much. Praised by Social Media experts worldwide, and with a huge following, Instagram has been a powerhouse in the Social Media world for a long time.   Despite the fact it’s not a bad thing to have for...
Drink as a Freebie

Drink as a Freebie

A long time ago, when I first began working with restaurants, I worked with a wonderful restaurant owner who taught me one very valuable lesson: It’s the power of using Drink as a Freebie. I had talked with him about raising and lowering prices of certain meals,...
Just Eat – Eating Up Your Profits

Just Eat – Eating Up Your Profits

I have spoken before about my distaste for Just Eat. I live in a town massively populated with restaurants with 150 restaurants in the Town Centre alone. 350 restaurants, pubs, and takeaways all in all. Quite a few of the businesses in Colchester use Just Eat. I...
The Up-Sell

The Up-Sell

  If you’ve ever been to an Indian restaurant and had a good waiter, you might not even realise you’re being up-sold to. You enter into the restaurant, and sit down, and the waiter comes along and offers you water. You say “Yes please!”...